ORDER PROCESSING & ESTIMATED SHIPPING TIMES
We ship orders Monday – Friday (excluding Holidays). Orders will be shipped within 1-2 business days (Processing Time). Our FREE US shipping (orders >$35) option generally takes 2 - 7 business days for domestic customers. If you wish to receive your package faster, you may upgrade your shipping option to Priority Mail (1 - 4 days) or Priority Mail Express (1 - 2 business days) at checkout. All shipping times are estimates from USPS and are out of our control. Please contact shipper with your tracking number to follow up on estimated delivery times, we do not have any more information than you do so it’s best to contact them first.

As soon as your order has shipped, you will receive a confirmation email with a tracking number so you can trace the status of your package every step of the way! Keep a close watch on your package via the provided tracking number to secure your package before any Porch Pirates come along and steal it!

INTERNATIONAL ORDERS (Orders Placed Outside the US)

We ship to most locations around the World! Standard International order ship time varies based on your location; it may take an anywhere from 7 – 21 business days to arrive. If you wish to receive your order faster, you may upgrade your shipping option at checkout to either ‘USPS Priority Mail International’ (6 - 10 business days) or ‘USPS Priority Mail Express International’ (3 – 5 business days).

Customers (including Gift recipients) are responsible for paying any international import duties, customs or fees that may arise as they are not included in the price at checkout. Those charges vary by Country, City, and Package, and we have no control over these and are not able to take care of them on our end. Customs may cause delays.

HOW DO I TRACK MY SHIPMENT?

You will receive a shipping confirmation email with a tracking number once your order ships. You can also track your order through your order history in your account! Check your ‘Order History’ in your account for order status and tracking information. If you are still having issues, please email info@caligreengold.com for an update – make your subject line MISSING TRACKING NUMBER and include your ORDER NUMBER and FULL NAME in the body of the message. We will reply as soon as possible!

Keep a close watch on your package via the provided tracking number to secure your package before any Porch Pirates come along and steal it!

MY TRACKING NUMBER SAYS DELIVERED BUT I CAN’T FIND MY PACKAGE

First check with any roommates, neighbors, building managers, leasing office, mail room, and any other people in the vicinity to see if they may have picked up the package. If the shipping address that you provided is accurate and you are not able to hunt down the package, you should first try talking to your local post office to see if they might have it. Sometimes packages accidentally get marked as “Delivered” up to 36 hours before the actual delivery even though they are waiting at the post office. If unsuccessful, please contact customer support at shipper for detailed instructions on how to file a claim and to follow next steps.

~~PETALS ROSES IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES~~

OOPS! I PROVIDED THE WRONG SHIPPING ADDRESS, WHAT DO I DO?

If your order is pre-shipment, you can email us at info@caligreengold.com to update that address. While we are not able to divert your package to a new address once it has left our facility, we suggest contacting USPS or your local post office to set-up a forwarding address to ensure delivery of your order. If you provided us with an incorrect address, we will not be responsible for a replacement. Please DOUBLE CHECK you entered the correct address the first time!!

DO WE OFFER DISCRETE PACKAGING?

Our packages come in plain, unmarked boxes or mailer bags. The only reference to the brand is the return address name, “Black Swans.”

MAY I CANCEL MY ORDER?

We may cancel your order up until it has been marked as shipped. Please email info@caligreengold.com with your order number OR send us a direct message on Etsy. Please remember that we are quick to process orders so there is only a small window of time to cancel an order and will be on a best-efforts basis.

RETURNS

We have a 30-day Return Policy. Returns must be received by our facility within 30 days from the date of original purchase. To be eligible for a return, your item must be in the original packaging and unused with no visible damage. To complete your return, please email us; info@caligreengold.com with the reason for your return along with an image of the product and a copy of your receipt/proof of purchase. Please include your full name and order number so we can quickly locate your order. You are responsible for all shipping costs to return the item to our facility. Additional information required to process your return will be provided after contacting us.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

LATE OR MISSING REFUNDS (if applicable)

If you have not received your refund after 3-5 business days, please contact your credit card company, it may take some time before your refund is officially posted to your account.

If your bank is unable to locate the refund and you still have not received your refund yet, please contact us at info@caligreengold.com. 

WHOLESALE, AUTHORIZED CGG RETAILER, COLLABS & PRESS REQUESTS

Please email wholesale@caligreengold.com to learn more about becoming an Authorized Retailer of CaliGreenGold’s handmade products!

Please email mark@caligreengold.com & david@caligreengold.com with any press, affiliate, or collaboration inquiries. 

My PACKAGE ARRIVED DAMAGED

We make all efforts to ensure packages are properly protected for shipment. Occasionally packages are subject to additional stress during transit and unfortunately, we are not responsible for packages damaged by the shipping carrier in these circumstances. Please contact the shipping carrier (typically USPS) and open a case with them to investigate the issue.

MANUFACTURER DEFECTS

If your package is delivered intact but there is an issue with the product inside the package due to manufacturer error, please submit a request within 7 days of delivery with pictures of both the box and the product. Replacement requests are subject to validation and approval at CaliGreenGold’s discretion. We are not responsible for any damages to any merchandise once the item has been opened. 

MY ORDER ARRIVED INCORRECT

If your order is incorrect, please email us images of the items received along with your full name and order number. This helps us understand what went wrong so we can make improvements to ensure we prevent similar issues from occurring again in the future.

NOTE: We occasionally stack our rolling cones inside each other to fit inside of the packaging, it is common for customers to think they received fewer cones than they did because they are stacked!

Our products are strictly for sale to individuals of legal age. Misrepresentation of a buyer’s age is not the responsibility of the seller. All Wraps are intended for use with legal herbs ONLY.

CLOTHING & ACCESSORY ORDERS

HOW ARE OUR PRODUCTS MADE?
We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

 

HOW DO I TRACK MY ORDER?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@caligreengold.com and include all relevant details of your order so we can properly locate it.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@caligreengold.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible! 

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at info@petalsroses.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!