Refund policy

At PetalsRoses.com, we value your satisfaction and strive to provide you with the best shopping experience possible. If you are not completely satisfied with your purchase, we offer a hassle-free return policy for unopened items within a 14-day window from the date of delivery.

1. Eligibility for Returns:

To be eligible for a return, the following conditions must be met:

• The item must be in its original, unopened packaging.
• The item must be unused and in the same condition as when you received it.
• The return request must be initiated within 14 days from the date of delivery.
• You must provide proof of purchase, such as the order number or receipt.

2. Exclusions:

Certain items are not eligible for return. These include:

• Perishable goods such as fresh flowers.
• Personalized or custom-made items.
• Items that have been opened, used, or damaged.
• Gift cards and digital products.

3. How to Initiate a Return:

To initiate a return, follow these steps:

• Contact our customer support team at [Customer Support Email] or [Customer Support Phone Number] within 14 days of receiving your order.
• Provide your order number and a detailed explanation of the reason for the return.
• Wait for instructions from our customer support team, which may include return shipping information or other relevant details.

4. Return Shipping:

The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part or a defective item. In such cases, we will provide a prepaid return shipping label.

5. Inspection and Refund:

Once we receive your returned item, it will be inspected to ensure it meets the eligibility criteria. If the item passes inspection, we will process your refund within 3-5 business days. The refund will be issued to the original payment method used for the purchase.

6. Refund Processing Time:

Please note that it may take a few days for the refund to appear in your account, depending on your bank or payment processor.

7. Contact Us:

If you have any questions or need assistance with your return, please don't hesitate to contact our customer support team at sales@petalsroses.com.

8. Policy Changes:

PetalsRoses.com reserves the right to make changes to this return policy at any time without prior notice. Any updates or modifications will be posted on our website, and it is your responsibility to review this policy periodically.

By making a purchase on PetalsRoses.com, you agree to abide by this return policy.

Thank you for shopping at PetalsRoses.com. We appreciate your trust in us, and we are committed to providing you with beautiful and satisfying floral products and gifts.